Refund Policy

General Provisions

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures and time limits for all orders placed on our official website. This policy applies to all hair removal products sold on our platform, including depilatory cream series, depilatory wax products, and portable convenient hair removal products. All customers who complete purchases on our website shall be deemed to have fully read, understood and accepted all terms of this refund policy.
We formulate open, transparent and customer-oriented refund rules to fully protect the legitimate rights and interests of global customers. All refund services implement unified global standards without regional differences, ensuring every user enjoys fair and consistent after-sales protection.

Qualification for Refund Application

We provide a long-term after-sales return and refund guarantee for all products. Customers can apply for a return and refund service within 60 days from the date of receiving the goods. All refund applications must comply with our product return specifications. The products applied for refund shall be unused, undamaged, kept in original packaging, and free from man-made damage, so as to pass our official inspection and verification.
Our refund service covers all valid orders on the website. Combined with our unified shopping rules, all products enjoy free global shipping, and the refund rights of customers will not be affected by free shipping services. We support refund applications for product quality problems, non-conformity with expectations, inappropriate use and other compliant reasons within the valid protection period.

Refund Processing Cycle

After we receive and systematically verify your returned products and confirm that the goods meet the refund conditions, we will immediately launch the official refund process. Our fixed standard refund processing period is 5 to 10 working days. During this period, our team will complete data review, fund auditing and payment delivery in strict accordance with standardized procedures.
The final arrival time of the refund may be slightly affected by the processing cycle of the customer’s original payment channel and regional financial settlement rules, but we will always promote the refund progress efficiently to ensure the funds are returned to your account as soon as possible.

Refund Method & Settlement Standard

All refunds will be returned through the original payment channel used for order payment, and the refund settlement currency is consistent with the order payment currency, which is uniformly USD on our website. We will refund the full amount of the qualified returned products in accordance with the actual payment amount of the order, without any deduction of handling fee, service fee or hidden fee.
For orders that enjoy free shipping, no shipping cost or additional fees will be deducted during the refund process. We adhere to the principle of full and transparent refund to ensure customers obtain reasonable and compliant refund benefits.

Order & Logistics Related Refund Rules

Our unified global shipping rule is that all in-stock orders will be shipped within 1-3 working days, with a global delivery time of 6-12 working days, and expedited distribution services are supported. For orders that have not been shipped, customers can apply for direct order cancellation and refund at any time, and we will process the refund application in a timely manner.
For orders that have been shipped or are in transit, customers need to wait for the goods to be delivered and complete the return and receiving process before initiating a refund. We do not support arbitrary refund applications for in-transit orders to ensure standardized and orderly operation of global logistics and after-sales system.

Non-Refundable Situations

To standardize the after-sales processing mechanism, we do not support refund applications under the following situations: refund applications exceeding the 60-day valid after-sales period; products damaged, worn, used or lost due to personal reasons; products without original packaging and incomplete accessories; invalid applications fabricated with false reasons.
We will conduct comprehensive verification on each refund application. Any non-compliant application will be rejected with official feedback, and we will explain the specific reasons to customers.

Consultation & Service Support

If you have any questions about refund eligibility, processing progress, time limit rules and refund details, please contact our professional customer service team through the Contact Us page on our official website. All official contact information is displayed on the Contact Us page. We will provide you with targeted policy interpretation and after-sales solutions to solve your refund-related doubts and problems in a timely manner.